Very quick response times, Jack was wonderful in particular, and seemed to respond almost any and all times (I actually think he should consider working less! :)). Only reason I have not given 5 stars is in the property the storage old coal shed is left full of wood/paint cans/cardboard from previous tenant which I will now have to clean out myself and take to the tip and small bedroom still has a children's doodle all over it and hasn't been painted over.